Frequently Asked Questions (FAQ)
Welcome to Polly Clothing Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of products does Polly Clothing Shop offer?
We offer a variety of stylish clothing items including casual tops, graphic tees, maxi dresses, mini dresses, mini skirts, and skirt sets. Our collection is designed to cater to a wide range of fashion preferences.
2. Are the products true to size?
Yes, we strive to provide accurate sizing information for all our products. Please refer to the size chart available on each product page to ensure the best fit.
3. Do you offer plus sizes?
Currently, our collection focuses on standard sizes. However, we are continuously expanding our range to include more size options in the future.
Shipping & Delivery
1. What shipping options are available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after shipment, and Free Shipping via EMS for orders over $50, which takes 15-25 days after shipment.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
3. Do you ship internationally?
Yes, we ship globally to most regions, excluding certain areas in Asia and remote locations. Please check our shipping policy for more details.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items such as final sale items or items marked as non-returnable cannot be returned. Please check the product description for details.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your privacy and security are our top priorities.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Polly Clothing Shop for your fashion needs. We hope this FAQ has been helpful, and we look forward to serving you!