Returns & Exchanges

Our Return & Exchange Policy

At Polly Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 15 days of receiving your items. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items are non-returnable and non-exchangeable, including:

  • Graphic Tees: Due to the custom nature of these items, we cannot accept returns or exchanges.
  • Final Sale Items: Any items marked as “Final Sale” are not eligible for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
  3. Package Your Item: Securely package the item(s) you wish to return or exchange, including all original tags and packaging.
  4. Ship Your Item: Send the package to the provided address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Dear Polly Clothing Shop Team,

I would like to request a [return/exchange] for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and their quantities]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund/Exchange for a different size or color]

Please provide me with the necessary instructions to proceed with the return or exchange.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchange Process

If you are requesting an exchange, we will ship the replacement item(s) to you as soon as we receive and process your return. Please note that exchanges are subject to availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

Contact Us

If you have any questions about our return and exchange policy, please feel free to contact us at [email protected]. We are here to help!